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FAQ

1. How can I book a room?
You can start the process with an online inquiry or reaching us by e-mail or telephone.
We will confirm room availability and send the accommodation agreement via email, you will be asked for a booking fee to secure your reservation.

2. How can I contact Co.Lisbon?
You can send an email or give us a call – info@colisbon,com or +351 213 502 500 – Monday to Friday 9 am to 5 pm.

3. Can I visit Co.Lisbon before booking?
Of course you can. We will be more than happy to welcome you. If you are not around, you can also schedule a virtual tour. Just let us know when.

4. I can’t find all the information I need online?
Sorry to hear that, we will be more than happy to clarify. Please send an email or give us a call.

5. Booking process

processo

1. Select dates and room
For your convenience, you can check room availability online and require a room reservation.

2. Enter your details
Basic information will be required to make pre-reservation of your room.
Not sure yet, please send an e-mail or give us a call.

3. Request received
You will receive an automatic confirmation in your email

  1. Email with details and conditions
    In the next business day we will email the information on the options available and conditions.
    Please feel free to clarify all doubts you may have.

5. Booking payment
To secure your booking you will be required to pay a Booking fee. This value will convert to the refundable deposit to be returned after check out.

6. Booking confirmation
Once your payment has been received you will receive a booking confirmation.
Start packing, we will be waiting for you.

6. What rooms are available at Co.Lisbon?
Our website shows immediate and academic periods availability
Available now – rooms ready to move in , prepared for a long stay
Semester stays – 22 weeks in September/January or February/June
Academic stays – 44 weeks  in September/June
If you need different dates, please contact us directly.

7. Is there a Booking fee?
There’s a 200€ Booking fee that will convert to the refundable deposit to be returned after check in.

8. What is the refundable deposit?
The purpose of the Refundable Deposit is to secure Co.Lisbon’s claims relating to the payment of the Accommodation Fee, including in case of cancellation, and damages, culpably caused by the Resident The refundable deposit will be returned after check-out inspection.

9. What type of people live at Co.Lisbon?
Co.Lisbon is a fully inclusive environment designed to accommodate young professionals and university students. Co. Lisbon accommodates people from all over the world above 18, normally in their 20s or 30s. We cater to singles, couples, mid/short term residents and temporary accommodations. 

10. How do you allocate rooms?
We take booking preferences very seriously and take great pride in being able to accommodate these in most cases. Please communicate your preferences in the booking process.

11. Can I share a room?
Yes you can. Co.Lisbon rooms are offered for single use but some of them are suitable for two. Either with a double bed or twin beds. If you are looking for a room to share, just select your room accordingly.  Rooms suitable for double use: M, L and XL. Please note an extra fee applies in case of double occupancy.

11. What is the cancelation policy?
Co.Lisbon Accommodation Agreement defines a check in and check out dates. As a principle we expect our residents to fulfil their obligations.

Having said that we obviously wish to have satisfied customers. Thus, it is our policy to look for a new resident and to facilitate the moving out process minimizing residents costs.

extra services
extra services

1. Can you arrange an airport pick up service?
We will be more than happy to arrange an airport pick up service for you. You just need to let us know your arrival date, time and your flight number. A 25€ extra fee applies.
Please note Lisbon’s airport is very centrally located, only 8km away.

2. Can I move in before my contract starts?
It is possible but will depend on room availability. Let us know your preferred dates and we will do our best to accommodate. Please be aware that the prices in peak season may be different.

3. What documents do I need to check in?
You will need a valid passport or a schengen area id card and will be asked to sign a copy of the accommodation contract. Both can be sent before check-in.

4. At what time can I arrive?
Please schedule your check in prior to arrival. We will receive you personally Monday to Friday from 9AM to 5PM.
If you need to check in at a different hour, we can arrange a virtual check in and schedule a welcoming coffee for the following day.

1. What is provided in my room? Do I need to bring my own bedding?
Rooms are fully furnished with a hotel style bed, desk or table and chair(s) and open storage for books and clothing, larger rooms have extra features, described in the room detailed page.
Kitchens are equipped with the essential cookware and tableware.
Bed linen, pillow, duvet and towels can be provided in the welcome kit.

2. Do I have Wi-Fi?
Gigabyte fiber optic access and high tech Dual‑Band Unified Access Point ensures an unified wireless network throughout the building and the garden.

3. Keys and access control
Co.Lisbon doors operate with Tesa Assa Abloy secure access control systems.
Doors can be opened with personal pin codes, mobile app for allowed guests and RFID cards.
You will receive your own personal pin code enabling access to your room door, the building and to all common areas.

4. Maintenance and technical issues
All malfunctions should be immediately reported. Promptly repairing often avoids greater problems. Residents should not carry any kind of repairs or modifications in the housing units or common spaces infrastructure and equipment. We will process technical malfunctions as soon as possible.

1. Am I allowed to have Guests during the day?
It is your home and it’s natural to receive your friends at home. Please bear in mind that Co.Lisbon has 28 co-living units. For everyone’s well being there’s a maximum of 2 guests per resident. You will take responsibility for their actions and behavior. This FAQ is for guests during the day, there’s a separate FAQ for overnight guests.

2. Am I allowed to have a friend sleeping over?
Yes, up to 2 nights per room per month.
Beyond 2 nights, will only be permitted in rooms with double or twin beds upon request and with previous written approval.
Please remember overnight guests must be checked-in online, just like at home, we don’t want strangers wandering around.

3. When is staff available?
Support is available on weekdays from 9am to 5pm, you can contact us using the adequate form or calling.
For any urgent matters the emergency contacts are available 24/7. Please use them wisely.

4. Who cleans communal areas?
Residents are responsible to keep common areas neat and to wash all cookware and dishware immediately after use.
​Our friendly team will ensure common areas cleaning, sanitizing and disinfecting.
Garbage bins will also be managed by Co.Lisbon’s cleaning team – bins will be taken outside and back inside in the next morning.

5. Can residents have post and parcels delivered?
Our Staff will be happy to receive any parcel arriving during their working hours. Outside these hours, residents are responsible to receive their own parcels and may offer to accept other residents as well.
Parcels received will be kept in a designated area for later collection, Please note we cannot be liable for any direct, indirect or consequential loss arising from accepting mail on your behalf. 

6. Can I smoke in the accommodation?
Smoking is not allowed  anywhere in the building, including in the windows and in shared balconies.
Smoking is only allowed in the designated areas outside the building.
This rule includes e-cigarretes and IQOS.

7.  Can I have pets?
No pets are permitted under the term of the tenancy agreement.

8.  How to deal with unpleasantness during my stay?
You will be able to report an incident or share a wish you may have.

9. How secure is the accommodation?
We want you to feel safe and secure at all times. We understand how important safety and security is when it comes to choosing a place to live. That’s why we’ve taken every effort to ensure that we provide the best services so that our residents can thoroughly enjoy living with us. We have 24 Hour CCTV Cameras installed in entrances and stairs and secure Tesa Assa Abloy door locks.

10. Is there a curfew?
Residents can access the building 24/7.
Silent periods must be respected when entering or leaving the building, especially during the night period.

11. How quiet is the building?
Building layout with common areas in the ground floor and rooms in the upper floors was thought to allow socializing and still guarantee quietness when you need it. House rules define for each area the type of use allowed in different hours.

12. Will  I have emergency support?
We understand that some situations can be stressful. If this is the case, please give us a call and we will be happy to provide some local assistance.

13. How do I control Air Conditioning?

AC is installed in all rooms, lounge and co-work and can be used to heat in winter and refresh in summer. AC is subject to reasonable use policy.
Heating or cooling mode is set centrally – AC units serve more than a room and thus switching heating/cooling mode affects more than one room.
Automatic turn off – in order to ensure AC is only used when needed, AC will turn off at fixed hours. If you are in the room and wish to, you may turn it on immediately after.
Minimum/maximum temperature – temperature is limited to reasonable maximums and minimums. In winter you will need to wear a sweater when at home and in summer light clothing.
Melcloud App – With this App you will be able to manage your own room and common areas ACs.

1. How should I pay?
Payments are in EUROs and should be made by bank transfer to
IBAN: PT50 0010 0000 55144670001 32
SWIFT/BIC: BBPIPTPL

2. When are payments due?
A 200€ Booking deposit is required to guarantee your reservation. This value will be reverted to your Refundable deposit of 1.000€ which is due no later than 2 months prior to check-in.
The first instalment relating the Accommodation fee is due before check-in.
Academic Residents will be invoiced in 11 weeks instalments, thus twice per semester.
Long term Residents will be invoiced every two months.

3. Will I receive an invoice?
An Invoice will be issued for each payment.

4. Are there any additional bills to pay?
Accommodation fee  includes all costs – utilities, WiFi, and access to all common areas.
Extra services not included in the Accommodation Fee: Laundry, second guest, welcome kit, room cleaning, etc.

1. What measures are being taken?
In common areas, residents will be required to follow the measures imposed by local authorities.
Hand sanitizing gel will be available in common areas.
Cleaning, sanitizing and disinfection procedures follow strict hospitality  guidelines.

2. Is my room safe?
All Co.Lisbon rooms have their own private bathroom and its own fridge or kitchenette, unique conditions for your own protection.
Before you move in, your room will have a complete disinfection and during the pandemic period, a complementary  monthly deep cleaning, sanitizing and disinfection.


Can’t find what you are looking for?

Please give us a call or drop an e-mail.
info@colisbon.com
+351 213 502 555


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